At Samizm, we want you to be happy with your purchase. If you are not completely satisfied with an item, please review the return and refund information below.

30-Day Return Policy

Our return policy lasts 30 days from the date your order is delivered.

If 30 days have passed since your delivery, unfortunately, we may not be able to offer a refund or exchange.

To be eligible for a return, your item must:

• Be unused and in the same condition in which you received it
• Be in its original packaging, where applicable
• Include proof of purchase or your order details

Please contact us before sending any item back. Do not return products directly to the manufacturer unless we specifically instruct you to do so.

Items That Cannot Be Returned

Certain products may not be eligible for return due to their nature or applicable regulations.

These may include:

• Gift cards
• Downloadable or digital products
• Personalised or customised products
• Products that are intimate or sanitary in nature
• Hazardous materials or flammable products
• Perishable goods
• Certain health and personal-care products
• Items that have been used, damaged, altered, or are otherwise not in their original condition

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the problem
• Clear photographs or videos showing the item and any damage, where applicable

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Returns That May Not Qualify for a Full Refund

A return may be refused or only partially refunded if:

• The item shows signs of use beyond what is reasonably necessary to inspect it
• The item is damaged due to misuse or improper handling
• Parts, accessories, or original packaging are missing
• The item has been altered or modified
• The return is made after the applicable return period

How to Request a Return

To request a return, please contact our customer support team at:

Email: support@samizm.com

Please include your order number, the item you wish to return, and the reason for the return.

Our team will provide you with the appropriate return instructions if your request is eligible.

Please do not send your item back before contacting us and receiving return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved or rejected.

If your refund is approved, the amount will be credited to your original payment method.

Please allow some additional processing time for your bank or payment provider to make the funds available in your account.

The time required for a refund to appear can vary depending on your payment method and financial institution.

Late or Missing Refunds

If you have been notified that your refund has been processed but you haven’t received it yet:

1. Check your bank or payment account again.
2. Contact your card issuer or payment provider, as processing times can vary.
3. Contact your bank if necessary.
4. If you have completed these steps and still cannot locate your refund, please contact us at support@samizm.com.

Sale & Promotional Items

Unless otherwise stated, items purchased during a sale or promotional period may be subject to the same return policy as regular-priced items.

Any product-specific return restrictions will be clearly communicated where applicable.

Exchanges

We may offer exchanges for items that arrive damaged, defective, or incorrect, subject to availability.

If you need assistance with an exchange, please contact us at support@samizm.com with your order details.

If the requested replacement is unavailable, we may offer an alternative solution, such as a refund.

Gifts

If an item was purchased as a gift and is eligible for return, please contact our support team for assistance.

Refunds are generally issued to the original payment method used to place the order. We will provide further instructions depending on the circumstances of the gift purchase.

Return Shipping

Unless the item is faulty, damaged, incorrect, or the return is otherwise our responsibility, the customer is generally responsible for the cost of returning an item.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the issue was caused by us.

For higher-value returns, we recommend using a tracked shipping service and keeping your proof of postage until your return has been successfully processed.

Samizm cannot be responsible for returned items that are lost in transit when no tracking or proof of delivery is available.

Important Information

Return eligibility may vary depending on the product purchased and applicable consumer protection laws.

Nothing in this policy is intended to limit any statutory rights you may have under applicable law.

For customers in the UK and other regions where consumer protection laws provide additional rights, those legal rights continue to apply.

Contact Us

If you have any questions about our return or refund policy, please contact us:

Email: support@samizm.com

We’re here to help and will do our best to make the return process as straightforward as possible.

Samizm — useful finds for better everyday living.